Return Policy
Return Policy
At Chocolate Lab, we stand behind the quality of our products and want every purchase to be a positive experience. We strive to make our customers happy and are more than willing to accommodate returns if you are not satisfied with your purchase.
7-Day Money-Back Guarantee
If you are not entirely satisfied with your purchase, you are welcome to return it within 7 days from the date of receipt for a full refund. Here are the conditions for the return:
- Item Condition: Products must be returned in their original packaging, unopened, and in the same condition as they were received.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Return Process: Contact our customer service team to initiate the return process. We will provide you with the necessary instructions and return address.
- Refund Processing: Once we receive the returned item and inspect it, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original method of payment.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
For further assistance or to initiate a return, please contact our customer support team. We're here to help ensure your satisfaction with every purchase from Chocolate Lab.